Frequently Asked Questions

Household help with service vouchers

• How much does household assistance/cleaning help cost?

• Why are administrative fees charged in Brussels and Flanders?

• What can I use service vouchers for?

• What can service vouchers not be used for?

• How do I order service vouchers?

• How many service vouchers can I order per year?

• How long do the service vouchers remain valid?

• How does the tax deduction take place?

• Can I automate the purchase of my service vouchers?

• How is payment made? Do I have to give the service vouchers to my household assistant?

• What if my household assistant breaks something?

• What if I'm on holiday? Can I then temporarily cancel the household assistant?

• Will a regular household assistant come to see me?

• Does my household assistant bring his/her own materials?

• Can my sister/brother/mum… come and clean at my place using service vouchers?

• Can I pass on my purchased service vouchers to family or friends?

• My paper service vouchers have been: lost, stolen, did not arrive, have incorrect entries.

• What do I do with service vouchers that I will no longer use or that are about to expire?

Help through our ironing workshops

• How much does ironing assistance cost using service vouchers?

• How do I pay for the ironing assistance in the TRIXXO Ironing Workshops?

• Do I pay per laundry basket that I bring into the ironing workshop?

• Do I need to make an appointment to bring in my ironing basket?