Question 1

How much does ironing assistance cost using service vouchers?

Accepted Answer

Payment is made via service vouchers. This is possible with both paper and electronic service vouchers. As a private individual, you can purchase service vouchers for 9 euros per voucher in Flanders and for 10 euros in Brussels (our ironing workshops operate in Flanders & Brussels). Service vouchers are tax deductible. This means that after tax deduction you pay: In Flanders: Only 7.20 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1.80 euros per voucher for the first 167 purchased service vouchers per person. In Brussels: Only 8.50 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1.50 euros per voucher for the first 163 purchased service vouchers per person. One hour of ironing assistance is generally equivalent to one service voucher. You can find the ratesin our ironing workshops. An administrative fee of 2,50 euros is charged per service voucher. This issubject to a minimum of 15 euros per semester. This cost is paid inaddition to cover all other costs outside the personnel costs and is invoiced semi-annually. Thisincludes the costs of electricity, water, purchase and maintenance of materials, preventionmeasures, training, support, etc.

Question 2

How do I pay for the ironing assistance in the TRIXXO Ironing Workshops?

Accepted Answer

Our service works via service vouchers, also for the ironing workshop. That makes it nice andaffordable. Paper service vouchers: when collecting the goods, the user hands over the vouchers, equal to the number stated on the ironing document, to the ironer. Electronic service vouchers: the employee registers his/her performances on the day of the performance, after which the user is responsible for online confirmation of these performances. The user must always have sufficient service vouchers in his/her electronic wallet.

Question 3

Do I pay per laundry basket that I bring into the ironing workshop?

Accepted Answer

Too much ironing to put in one laundry basket? Divide the textile over several laundry baskets. Thisalso helps our ironing assistants to return the ironing neatly folded to you. You don't pay per basket, but per hour of ironing help. One hour of ironing help generally equals one service voucher. You can find the rates in our ironing workshops.

Question 4

Do I need to make an appointment to bring in my ironing basket?

Accepted Answer

It is not necessary to make an appointment to bring in your ironing basket.

Help through our ironing workshops

Household help with service vouchers

Help through our ironing workshops

Household help with service vouchers

How much does household assistance/cleaning help cost?

Why are administrative fees charged in Brussels and Flanders?

What can I use service vouchers for?

What can service vouchers not be used for?

How do I order service vouchers?

How many service vouchers can I order per year?

How long do the service vouchers remain valid?

How does the tax deduction take place?

Can I automate the purchase of my service vouchers?

How is payment made? Do I have to give the service vouchers to my household assistant?

What if my household assistant breaks something?

What if I'm on holiday? Can I then temporarily cancel the household assistant?

Will a regular household assistant come to see me?

Does my household assistant bring his/her own materials?

Can my sister/brother/mum… come and clean at my place using service vouchers?

Can I pass on my purchased service vouchers to family or friends?

My paper service vouchers have been: lost, stolen, did not arrive, have incorrect entries.

What do I do with service vouchers that I will no longer use or that are about to expire?