Question 1

How much does household assistance/cleaning help cost?

Accepted Answer

In exchange for one service voucher you can pay for one hour of household assistance. As a privateindividual, you can purchase service vouchers for 9 euros per voucher in in Flanders and Wallonia. In Brussels, it is 10 euros per voucher. Service vouchers are tax deductible. This means that after tax deduction you pay: In Flanders: Only 7.20 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1.80 euros per voucher for the first 167 purchased service vouchers per person. In Brussels: Only 8.50 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1.50 euros per voucher for the first 163 purchased service vouchers per person. In Wallonia: Only 8.10 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 0.90 euros per voucher for the first 150 purchased service vouchers per person. As a client of TRIXXO Service Vouchers, we charge a subscription fee of 48 euros per six-month period in Brussels and 72 in Flanders. You will receive your first invoice at the time of subscription/start of the help. Subsequently, every 6 months a new invoice will follow that relates to the following 6 months of collaboration. These administrative costs are not tax deductible. This formula does not apply to clients of our ironing workshops & to our offices in Wallonia.

Question 2

Why are administrative fees charged in Brussels and Flanders?

Accepted Answer

The service voucher is based on the payment of the wages of your household assistant. The subscription fee is used for administrative support and planning from our back office, as well as the constant improvement of our services such as: training and supervision of your household assistant. There are no administrative fees for customers living in Wallonia because the legislation regarding service cheques is different there.

Question 3

What can I use service vouchers for?

Accepted Answer

You can simply pay for all our services with service vouchers. This also applies to our ironing workshops. In exchange for one service voucher you can pay for one hour of household assistance. Household assistance includes all everyday household tasks, such as cleaning, but also washing and ironing, cooking and shopping.Cleaning the houseCleaning in front of the door and the terrace of the houseCleaning windows, inside and outside (without using a ladder higher than 3 steps)Washing and ironingMaking beds and changing sheetsDoing small grocery shoppingPreparing or cooking meals

Question 4

What can service vouchers not be used for?

Accepted Answer

Cleaning common areas (e.g., apartment buildings)Cleaning professional spaces (e.g., hair salons, doctor’s offices, etc.)Moving or lifting furniture or items weighing more than 10 kilosGarden maintenance and gardeningWashing vehiclesWorking on a stepladder with more than 3 stepsBabysittingBringing or picking up childrenCaregiving tasksCleaning animal enclosures (e.g., rabbit hutches, dog beds, etc.)Cleaning litter boxes for catsTaking out the trash...

Question 5

How do I order service vouchers?

Accepted Answer

You can order service vouchers via: Pluxee / Sodexo Flanders Pluxee / Sodexo Brussels Pluxee / Sodexo Wallonia This therefore depends on the region in which you live. Once you have received your user number, you can order service checks. Very important: in the structured communication box of your bank transfer, you must mention your user number. Pluxee (Sodexo) and TRIXXO Service Vouchers are two different companies. Pluxee (Sodexo) only deals with the delivery of service vouchers, while TRIXXO manages the contract and the planning of the household assistants.

Question 6

How many service vouchers can I order per year?

Accepted Answer

Flanders Individual users: 9 euros for the first 400 service vouchers acquired per calendar year; 10 euros for the 400th to 500th service vouchers acquired per calendar year. Families: 9 euros for the first 800 service vouchers acquired per calendar year; 10 euros for the 801st to 1,000th service vouchers acquired per calendar year. Brussels Individual users: 10 euros for the first 300 service vouchers acquired per calendar year; 12 euros for the 301st to 500th service checks acquired per calendar year. Families: 10 euros for the first 800 service vouchers acquired per calendar year; 12 euros for the 801st to the 1000th service vouchers acquired per calendar year. Wallonië Individual users: 10 euros for the first 175 service vouchers acquired per calendar year; 11 euros for the 176th to the 400th service checks acquired per calendar year. 12 euros for the 401st to 500th service checks acquired per calendar year. Families: 10 euros for the first 350 service vouchers acquired per calendar year; 11 euros for the 351st to the 800th service checks acquired per calendar year. 12 euros for the 801st to 1,000th service vouchers acquired per calendar year. Tip: In a family situation, you can avoid the additional cost by purchasing extra service vouchers witha new user number in the name of the partner. The use of service vouchers will remain limited to1000 service vouchers per family. By registering both of you with Sodexo and each purchasing servicevouchers, your family will be able to deduct twice the amount each year. If you fall under a special category (single-parent family, disabled person, parent of minor disabled children, older person who receives an allowance for assistance to the elderly), your purchase limit will be increased. More info via : More info via: Vlaanderen.be, Wallonie.be or Dienstencheques Brussels.

Question 7

How long do the service vouchers remain valid?

Accepted Answer

It depends on where you live: Flanders: 12 monthsBrussels-Capital Region: 6 monthsWallonia: 8 months

Question 8

How does the tax deduction take place?

Accepted Answer

Every year in March you will receive a tax certificate from Pluxee (Sodexo). You must enclose this form withyour tax return. When you use electronic service vouchers, this certificate is also available in thesecure User Zone of Pluxee (Sodexo). Even more convenient, normally the details of your tax certificate areautomatically pre-filled in your tax return. In Flanders: Only 7,20 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1.80 euros per voucher for the first 167 purchased service vouchers per person. In Brussels: Only 8,50 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1.50 euros per voucher for the first 163 purchased service vouchers per person. In Wallonia: Only 9,00 euros for one hour of help in the household. This is because you will receive an annual tax reduction of 1 euros per voucher for the first 150 purchased service vouchers per person.

Question 9

Can I automate the purchase of my service vouchers?

Accepted Answer

You can. We advise you to create a direct debit with your bank between yourself and Pluxee (Sodexo). Thatway you don't have to think about it anymore.

Question 10

How is payment made? Do I have to give the service vouchers to my household assistant?

Accepted Answer

Paper service vouchers: After the visit of your household assistant, you hand over the service vouchers, equal to the number of hours worked, to your household assistant. If you are not at home when your household assistant is present, you can leave the vouchers ready for him/her in advance. Electronic service vouchers: The household assistant registers his/her performance on the day of the performance using a telephone, possibly made available by the client. If the household assistant cannot call in his/her services himself, one of our offices will do so. After the service has been called through, you as a client can confirm online. So feel free to pass on your user number to the officeand your household assistant.

Question 11

What if my household assistant breaks something?

Accepted Answer

An accident can always happen. In the event of damage, you must notify us of this in writing withinone week. We then draw up a claim file so that we can quickly resolve this inconvenience together

Question 12

What if I'm on holiday? Can I then temporarily cancel the household assistant?

Accepted Answer

Yes, you can. As a client you can cancel the planned household assistant 5 times per calendar year.To do this, we do ask you to inform us a week in advance. Then the household assistant may then betemporarily able to work for another family. Do you want to suspend the household assistant formore than two weeks? Then you should inform us about this one month in advance.

Question 13

Will a regular household assistant come to see me?

Accepted Answer

We will always look for a regular household assistant for you and your family. When your householdassistant is on holiday or ill, he/she cannot of course come by. It is possible to have a colleaguereplace them during this period, but that is completely up to you of course.

Question 14

Does my household assistant bring his/her own materials?

Accepted Answer

No, that is not how it works. As a client, you must provide the work materials yourself. It is best todiscuss together what your household help needs to perform his/her work.

Question 15

Can my sister/brother/mum… come and clean at my place using service vouchers?

Accepted Answer

It is in any case prohibited for the household assistant to live at the same address as the client.Family members up to the second degree are also legally prohibited from using service vouchers.These are: partner, parents, parents-in-law, children, sons-in-law, daughters-in-law, brothers, sisters,grandchildren, grandfathers, grandmothers, sisters-in-law, brothers-in-law, stepsisters andstepbrothers. The following family members are allowed to work for you using service vouchers: uncles, aunts,cousins (children of a brother or sister), great-grandparents and great-grandchildren. Here too, thesepersons may not live at the same address as you, the user.

Question 16

Can I pass on my purchased service vouchers to family or friends?

Accepted Answer

This is not possible. The service vouchers are always registered in your name, which makes itimpossible to pass them on.

Question 17

My paper service vouchers have been: lost, stolen, did not arrive, have incorrect entries.

Accepted Answer

These things happen. No problem. Submit a form to Sodexo to resolve this. Flanders Brussels-Capital Region Wallonia

Question 18

What do I do with service vouchers that I will no longer use or that are about to expire?

Accepted Answer

For each unused service voucher, you can request a refund or exchange before the expiry date of the voucher. This is completely free, both for paper and electronic service vouchers. Electronic service vouchersThe exchange or refund of electronic service vouchers can be done via the secure zone at: soeasy.sodexo.be Paper service vouchersFor these, you need to fill in a form on the Pluxee (Sodexo) website Flanders Brussels Wallonia

Household help with service vouchers

Household help with service vouchers

Help through our ironing workshops