Household help with service vouchers

• How much does household assistance/cleaning help cost?

• Why are administrative fees charged in Brussels and Flanders?

• What can I use service vouchers for?

• What can service vouchers not be used for?

• How do I order service vouchers?

• How many service vouchers can I order per year?

• How long do the service vouchers remain valid?

• How does the tax deduction take place?

• Can I automate the purchase of my service vouchers?

• How is payment made? Do I have to give the service vouchers to my household assistant?

• What if my household assistant breaks something?

• What if I'm on holiday? Can I then temporarily cancel the household assistant?

  Yes, you can. As a client you can cancel the planned household assistant 5 times per calendar year.
  To do this, we do ask you to inform us a week in advance. Then the household assistant may then be
  temporarily able to work for another family. Do you want to suspend the household assistant for
  more than two weeks? Then you should inform us about this one month in advance.

• Will a regular household assistant come to see me?

• Does my household assistant bring his/her own materials?

• Can my sister/brother/mum… come and clean at my place using service vouchers?

• Can I pass on my purchased service vouchers to family or friends?

• My paper service vouchers have been: lost, stolen, did not arrive, have incorrect entries.

• What do I do with service vouchers that I will no longer use or that are about to expire?

Help through our ironing workshops

• How much does ironing assistance cost using service vouchers?

• How do I pay for the ironing assistance in the TRIXXO Ironing Workshops?

• Do I pay per laundry basket that I bring into the ironing workshop?

• Do I need to make an appointment to bring in my ironing basket?